Refund policy

We understand that shopping online can be tough sometimes. To make this process as friendly as possible please read the below:

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs and art. If for any reason you are not happy with your purchase you may return your item/s (in a merchantable condition, including any original packaging) within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Sale products are Final Sale, and are not eligible for return, exchange or credit.

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at a customers own expense. 

For International returns please use a reliable and trackable delivery service, as Mossy Store will not take responsibility for any returns lost or damaged in transit.

 

 

How To Return:

Please note for all 'change of mind' returns a $10 returns/administration fee will be deducted from your refund once your item(s) are received and processed by our team.

To initiate a return, please email hello@mossystore.com.au with details of which products and the reasons why you'd like to return them. From there, we will issue your returns ID number and further details of our returns address.

Damaged or Faulty Items:

We do our best to ensure all items are quality controlled prior to dispatch. 

In the case that something is faulty or damaged, please contact our team as soon as possible at hello@mossystore.com.au with brief description of the fault. We will be in touch as soon as possible with how we can rectify the issue.

Refunds:

If you would like a refund please note these are also subjected to our $10 returns/administration fee, this will be deducted from your refund. Your refund will be credited to your original payment method. Credit card refunds may take up to 10 days to process, depending on your financial institution.