Shipping & Returns
Store Pickup

Online orders can be collected free of charge from our Moss Vale store.

Mossy Store
392–394 Argyle Street
Moss Vale NSW 2577

Store pickup is available Tuesday to Saturday, 11.00 am–3.00 pm.

We'll contact you by email, text or phone as soon as your order is ready for collection. Please wait for this confirmation before visiting the store.

Shipping Within Australia

We ship Australia-wide using Australia Post and selected courier services.

Orders are usually dispatched within one to two business days. Once your order has been sent, you'll receive tracking details so you can follow its progress.

Typical delivery times are:

Metropolitan areas: 1–2 business days
Regional areas: 2–4 business days
Shipping Rates

Up to 5 kg — $12

5–10 kg — $24

10–20 kg — $35

Furniture & Oversized Items

Furniture, rugs, artwork, lighting and other oversized or fragile pieces require specialist transport and cannot be shipped using our standard delivery service.

If you're interested in one of these pieces, please contact us with the product details and your delivery postcode. We'll arrange a delivery quotation using a trusted furniture carrier and work with you to find the most suitable delivery option.

International Orders

Selected homewares can be shipped internationally using Australia Post's tracked service.

Furniture, rugs, artwork, lighting and other oversized or fragile items are currently available for delivery within Australia only.

International orders are usually dispatched within one to two business days.

Please note that customs duties, taxes and import charges are the responsibility of the purchaser and are determined by the destination country.

International Shipping Rates

New Zealand — $32

Rest of World — $60

Returns

We hope you'll be delighted with your purchase.

If something isn't quite right, please email hello@mossystore.com.au with your order details and the reason for your return. We'll provide return instructions and guide you through the process.

Returned items should be unused, in their original condition and, where possible, returned with their original packaging.

If you're unsure about a product before ordering, we'd much rather answer your questions first than have you purchase something that's not quite right.

Damaged or Faulty Items

Every order is carefully checked before it leaves our store.

If your purchase arrives damaged or develops a fault, please contact us as soon as possible at hello@mossystore.com.au. Including photographs and a brief description of the issue will help us resolve it as quickly as possible.

Your Consumer Rights

Nothing in this policy affects your rights under the Australian Consumer Law.

If a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you are entitled to the remedies available under the Australian Consumer Law.

If you believe there is a problem with your purchase, please contact us. We'll work with you to resolve the issue promptly and fairly.