Privacy Policy

Effective Date: 5 August 2026

At Mossy Store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, subscribe to our newsletter or otherwise interact with Mossy Store.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We collect personal information that you choose to provide to us. Depending on how you interact with Mossy Store, this may include:

Your name
Email address
Telephone number
Delivery and billing address
Purchase history
Information you provide when contacting us or placing an order

If you choose not to provide certain information, we may be unable to provide some of our products or services.

Website Information

Like most websites, we automatically collect certain information when you visit our website.

This may include:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referring website

This information helps us understand how our website is used and allows us to improve its performance and customer experience.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can disable cookies through your web browser, however some parts of our website may not function as intended.

How We Use Your Information

We use your personal information to:

Process and deliver your orders.
Communicate with you about purchases and enquiries.
Provide customer support.
Send newsletters and marketing communications if you have chosen to receive them.
Improve our website, products and services.
Meet our legal and regulatory obligations.

If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link included in our emails.

Sharing Your Information

We only share your personal information where it is necessary to operate our business.

This may include trusted service providers who assist us with:

Payment processing
Order fulfilment
Shipping and delivery
Website hosting
Email communications
Website analytics

These providers only receive the information necessary to perform their services on our behalf.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

If Mossy Store is sold or transferred as part of a business transaction, customer information may form part of that transfer.

Overseas Disclosure

Some of the services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information receives appropriate protection consistent with Australian privacy law.

Protecting Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

While no internet transmission or electronic storage system can be guaranteed to be completely secure, we continually work to safeguard the information entrusted to us.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.

To make a request, please contact us at:

hello@mossystore.com.au

We will respond within a reasonable time.

Third-Party Websites

Our website may contain links to other websites.

Once you leave the Mossy Store website, we are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website or our legal obligations.

The most current version will always be published on this page together with its effective date.

Privacy Concerns or Complaints

If you believe we have not handled your personal information appropriately, please contact us first.

Email: hello@mossystore.com.au

We'll investigate your concerns and respond as soon as reasonably practicable.

If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us:

Mossy Store

Email: hello@mossystore.com.au